Operations Enablement Lead
Affirm- Location
- Remote
- Work mode
- Remote
- Type
- full time
- Listed
Applications go directly to Affirm. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
Affirm is seeking an Operations Enablement Lead to drive scalable, compliant, and high-quality servicing experiences. This role involves defining and executing strategies for operational readiness, ensuring people, processes, and systems evolve with the servicing strategy. The lead will own cross-functional initiatives, develop program roadmaps, and translate strategy into operational capabilities.
Skills and focus areas
- program management
- change management
- process design
- quality assurance
- training
- fraud operations
- customer service
- data-driven decision making
- strategic planning
- cross-functional collaboration
Summary written by Ramai from the original posting. Full details and requirements are on Affirm’s careers page.
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