[ operations ]
Operational Excellence Senior Program Lead
Coinbase- Location
- Remote
- Work mode
- Remote
- Type
- full time
- Listed
Applications go directly to Coinbase. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
The Operational Excellence Senior Program Lead at Coinbase will own and optimize CX workflows, routing logic, and agent tooling for the global Customer Experience operation. This role involves designing end-to-end CX workflows, partnering with various teams to shape queue design and channel strategy, and building CX standards and governance.
Skills and focus areas
- program strategy
- workflow optimization
- routing logic
- agent tooling
- customer experience
- process excellence
- sop development
- governance
- cross-functional collaboration
- product management
- tooling
- workforce management
Summary written by Ramai from the original posting. Full details and requirements are on Coinbase’s careers page.
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