Manager, Senior Support Engineering
OpenAI- Location
- Not specified
- Work mode
- On-site
- Type
- full time
- Listed
Applications go directly to OpenAI. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
This is a Senior Support Engineering Manager role at OpenAI. The manager will build and guide a team of experienced Senior Support Engineers, focusing on deep problem-solving, proactive reliability, and customer-specific troubleshooting. Responsibilities include driving incident management processes, overseeing workload monitoring, and collaborating with Product and Engineering to improve supportability.
Skills and focus areas
- software engineering
- site reliability engineering
- systems architecture
- incident management
- automation
- technical guidance
- problem-solving
- reliability
- customer support
- team development
- operational rigor
Summary written by Ramai from the original posting. Full details and requirements are on OpenAI’s careers page.
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