Manager, Customer Success
GlossGenius
- Location
- New York, New York
- Work mode
- Hybrid
- Type
- full time
- Listed
Applications go directly to GlossGenius. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
Manager, Customer Success at GlossGenius is a player-coach role leading the Onboarding Specialists team. This role involves architecting the broader Customer Success motion, defining team structure, engagement strategy, and AI-powered workflows for high-revenue customers. The position requires commuting to the NYC headquarters, with a default of 3-4 days in-office per week.
Skills and focus areas
- customer success
- onboarding
- team leadership
- coaching
- product enablement
- ai workflows
- customer journey mapping
- retention strategies
- data migration
- payments setup
Summary written by Ramai from the original posting. Full details and requirements are on GlossGenius’s careers page.
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