Machine Learning Engineer, Cx Intelligence

As a Machine Learning Engineer on the CX Intelligence team at Coinbase, you will architect and scale multi-agent systems that automate customer support workflows. You will integrate LLMs with internal APIs and tools, develop evaluation pipelines, and implement techniques like RAG and prompt engineering to ensure accurate and compliant AI-powered customer experiences.

Skills and focus areas

• multi-agent systems
• orchestration frameworks
• langgraph
• google adk
• model context protocol (mcp)
• llm integration
• internal apis
• databases
• third-party tooling
• automated evaluation
• llm-as-a-judge
• rag