Lead, Technical Account Management (smb Merchants)
Affirm- Location
- Remote
- Work mode
- Remote
- Type
- full time
- Listed
Applications go directly to Affirm. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
Lead Technical Account Managers (TAMs) at Affirm, focusing on SMB merchants. This role involves coaching and developing a team of TAMs responsible for the technical success of merchants post-sale, guiding them through integrations, troubleshooting, and product optimizations. The lead will also handle escalations, evaluate new hires, and advocate for merchant needs internally.
Skills and focus areas
- technical account management
- people management
- merchant integration
- product optimization
- troubleshooting
- cross-functional collaboration
- coaching
- mentoring
- forecasting
- recruiting
Summary written by Ramai from the original posting. Full details and requirements are on Affirm’s careers page.
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