[ support ]
Lead, Support Operations Excellence
Roblox- Location
- Gurugram, Haryana, India
- Work mode
- Remote
- Type
- full time
- Listed
Applications go directly to Roblox. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
Lead, Support Operations Excellence at Roblox in Gurugram, India. This player-coach role focuses on managing and resolving escalations and high-impact incidents for Roblox users and the platform. Responsibilities include identifying trends, enhancing support processes, improving agent efficiency, and reducing operational costs.
Skills and focus areas
- operations management
- process improvement
- escalation management
- incident management
- reliability
- service quality
- team leadership
- mentoring
Summary written by Ramai from the original posting. Full details and requirements are on Roblox’s careers page.
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