[ operations ]
Director Customer Care, Operational Excellence
The Farmer's Dog- Location
- Boca Raton, Florida, United States
- Work mode
- Hybrid
- Type
- full time
- Listed
Applications go directly to The Farmer's Dog. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
The Farmer's Dog is seeking a Director, Workforce Planning & Operational Optimization to lead Capacity Planning, Workforce Management, and Quality Assurance teams within their Customer Care department. This role reports to the SVP of Customer Care and is responsible for improving operational performance and efficiency.
Skills and focus areas
- capacity planning
- workforce management
- quality assurance
- process improvement
- strategic initiatives
- executive influence
- operational optimization
Summary written by Ramai from the original posting. Full details and requirements are on The Farmer's Dog’s careers page.
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