Customer Success Manager
Gamma- Location
- Not specified
- Work mode
- On-site
- Type
- full time
- Listed
Applications go directly to Gamma. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
Customer Success Manager at Gamma responsible for the full customer lifecycle of a dynamic portfolio on the East Coast. This role owns customer health, gross retention, and net dollar retention, designing onboarding and training programs, navigating stakeholder relationships, and running executive business reviews. The position is based in New York with a strong in-office culture, working in person 4-5 days per week.
Skills and focus areas
- customer success
- account management
- onboarding
- training
- stakeholder management
- executive business reviews
- churn prevention
- product adoption
- customer feedback
- sales partnership
- playbook development
- scaled programs
Summary written by Ramai from the original posting. Full details and requirements are on Gamma’s careers page.
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