Customer Experience Project Manager
Groupon, Inc.- Location
- Madrid
- Work mode
- On-site
- Type
- full time
- Listed
Applications go directly to Groupon, Inc.. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
Customer Experience Project Manager at Groupon, Inc. in Madrid. This individual contributor role is responsible for owning and driving transformation streams end-to-end, focusing on AI and automation adoption to improve contact deflection, resolution rates, and repurchase. The role requires holding cross-functional teams accountable for delivery in a fast-paced environment.
Skills and focus areas
- project management
- ai adoption
- automation
- process improvement
- stakeholder management
- delivery management
- dashboarding
- cross-functional team leadership
Summary written by Ramai from the original posting. Full details and requirements are on Groupon, Inc.’s careers page.
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