[ engineering ]

Customer Experience Engineer, L2

HackerRank
Location
Hybrid
Work mode
Remote
Type
full time
Listed
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[ About this role ]

Customer Experience Engineer, L2 at HackerRank. This role involves leading complex, ambiguous, and escalated enterprise customer issues from investigation to resolution. Responsibilities include designing investigations across various systems, resolving technical issues independently, and engaging engineering with clear evidence and hypotheses.

Skills and focus areas

  • customer experience
  • technical problem solving
  • investigation
  • api
  • integrations
  • authentication
  • data analysis
  • log analysis
  • system behavior analysis
  • incident response
  • root cause analysis
  • communication

Summary written by Ramai from the original posting. Full details and requirements are on HackerRank’s careers page.

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