Contact Center Department Manager - Loan Processing
OnDeck Capital- Location
- Chicago, IL
- Work mode
- Remote
- Type
- full time
- Listed
Applications go directly to OnDeck Capital. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
OnDeck Capital is hiring a Department Manager for Loan Processing in Chicago, IL. This hybrid role reports to the Operations Manager and involves supervising call center representatives and supervisors, driving productivity, and ensuring exceptional customer service. Responsibilities include performance management, compliance with lending regulations, and developing career plans for subordinates.
Skills and focus areas
- loan processing
- call center management
- performance management
- lending regulations
- consumer lending
- coaching
- training
- motivation
- performance evaluation
- written communication
- verbal communication
- interpersonal skills
Summary written by Ramai from the original posting. Full details and requirements are on OnDeck Capital’s careers page.
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